Introduction

Media Ace Marketing (“we,” “our,” “us,” or “Company”) is committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including but not limited to Customer Relationship Management (CRM) software, Voice AI services, Search Engine Optimization (SEO), Pay-Per-Click (PPC) advertising, Social Media Marketing (SMM), Lead Generation, and Website Design/Development services.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when using our services:

1.1.1 Personal and Business Information

• Personal identification information (name, email address, phone number)
• Business information (company name, business address, industry)
• Account credentials and access preferences
• Business objectives and marketing goals
• Brand guidelines and preferences

1.1.2 Content and Marketing Materials

• Website content and structure information
• Marketing materials and assets
• Brand images and videos
• Blog content and articles
• Social media account access and preferences
• Google Business Profile access and information

1.1.3 Technical and SEO Data

• Website technical specifications
• Meta tags and SEO parameters
• Google Search Console access
• Analytics account access
• Historical performance data

1.1.4 Communication and Feedback

• Customer service interactions and preferences
• Project feedback and revisions
• Survey responses
• Performance reviews and reports
• Communication preferences and frequency

1.2 Automatically Collected Information

We automatically collect certain information when you use our services:

• Usage data (pages visited, features used, time spent on platform)
• Device information (IP address, browser type, operating system)
• Location data
• Performance and error data
• Traffic data and site interactions

1.3 Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to:

• Maintain your session and preferences
• Analyze usage patterns and trends
• Improve our services
• Provide targeted advertising
• Monitor service performance

You can manage cookie preferences through your browser settings.

2. AI Technologies and Data Processing

2.1 Voice AI Services

Our Voice AI services, powered through our CRM platform (Go High Level), include:

• Inbound voice communication processing and management
• Voice recording storage and transcription
• AI-powered response and routing systems
• Future capability for outbound voice services

Voice data is:

• Stored securely within our CRM platform
• Retained for 90 days by default (custom retention periods available upon request)
• Processed in compliance with relevant telecommunications regulations
• Protected using industry-standard encryption

2.2 AI-Generated Content

We utilize AI technologies for content creation and optimization:

• Marketing copy and social media content
• Image and visual content generation
• Content optimization and analysis
• SEO recommendations and adjustments

2.3 AI Data Processing and Security

Our AI processing maintains:

• Strict data segregation between clients
• Regular auditing of AI systems and outputs
• Human oversight of AI-generated content
• Secure API integrations with AI service providers

2.4 AI Technology Transparency

We commit to:

• Clearly identifying AI-powered features and capabilities
• Maintaining human oversight of all AI operations
• Providing opt-out options for AI features where feasible
• Regular updates about new AI capabilities and safeguards
• Protecting AI training data through anonymization and security measures
• Conducting regular assessments of AI system accuracy and bias

3. How We Use Your Information

We use collected information for:

• Providing and improving our services
• Processing payments and maintaining accounts
• Communicating about service updates and offers
• Analyzing service performance and usage patterns
• Customizing and optimizing marketing campaigns
• Ensuring platform security and preventing fraud
• Complying with legal obligations
• Responding to customer service requests
• Sending administrative information

4. Information Sharing and Disclosure

4.1 Service Providers

We may share information with trusted third-party service providers:

• Payment processors (Stripe)
• Cloud hosting providers
• Analytics services
• Email service providers
• Customer support tools
• Marketing automation platforms

4.2 Legal Requirements

We may disclose information:

• To comply with laws and regulations
• To respond to legal requests
• To protect our rights and property
• To prevent fraud or abuse
• To ensure platform security

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement industry-standard security measures:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Employee training on data protection
• Incident response procedures

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request data deletion
• Opt-out of marketing communications
• Export your data
• Restrict certain types of processing

6.2 Data Retention

We retain data for:

• The duration of our service relationship
• As required by law
• As needed for legitimate business purposes
• As specified in service agreements

7. International Data Transfers

While we primarily serve U.S. customers, we may transfer data internationally when necessary. All international transfers comply with applicable data protection laws.

8. Children’s Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect or maintain information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through:

• Email notifications
• Website announcements
• Service notifications

10. Contact Information

For privacy-related questions or concerns:

Media Ace Marketing
Email: info@mediaacemarketing.com
Phone: 517-955-2154

11. California Privacy Rights

California residents may have additional rights regarding their personal information under the CCPA.